During a press conference held in Abuja, Mrs. Caroline Wuraola-Adepoju, the Acting Comptroller General of the Nigerian Immigration department (NIS), expressed that the department is now facing a dilemma. Specifically, she highlighted that a total of 91,981 applicants have acquired their passports thus far.
The individual observed that a state of emergency had been declared regarding the granting of passports upon assuming office several months ago.
As per her account, the arrival of the Minister of Interior was regarded as an auspicious occurrence, as he diligently utilized his authority to expedite the resolution of pending matters.
Consequently, she issued a call to Nigerians who have submitted applications for the aforementioned travel document, urging them to retrieve it without incurring any further charges.
As per her statement, it was necessary for us to work on weekends in order to fulfill the target set by the Minister. Applicants are kindly advised to attend the designated centers where they submitted their applications in order to get their documents, since they are now available for retrieval.
As per her statement, she expresses emotional distress when individuals refer to her as Madam CG and inform her that their passport is in a state of uncertainty. She suggests that her intervention may expedite the retrieval of their passport. I aspire for a future in which the acquisition of a passport does not necessitate prior communication with any anyone.
Once the system achieves complete automation, a link will be established to facilitate the monitoring of both the application and production processes. Severe penalties will be imposed on any member of the NIS found engaging in malpractices. I have been entrusted with the minister's directive to assign blame to any official who demonstrates noncompliance. I can provide you that our objective is to achieve success. A significant number of our personnel have resorted to utilizing office spaces for overnight stays in order to effectively address the accumulation of pending tasks. We are prepared to provide a collective commitment to serving all individuals within our nation.
According to Adepoju, the service implemented several additional measures. These measures included an increase in the number of production machines by their partners, as well as the implementation of numerous shifts at passport manufacturing centers by officers and staff.
It is strongly advised that individuals in Nigeria who have grievances over substandard services are encouraged to contact the SERVICOM Department at 08067761996, as well as the Immigration Public Relations Officer at 08038125789.